In an era where Customer Success (CS) teams are expected to deliver not just on relationships, but also on revenue…the pressure is on. How can you do it all?
In this unique panel discussion, we will dive into the trends of today, how to deliver on the promise of relationships and revenue, and how we can all grow into Revenue Champions.
Rod Cherkas of HelloCCO will be our special guest, and will be sharing insights from his new book REACH: A Framework for Driving Revenue Growth from Your Existing Customers, where he defines a key framework for CS team strategy and success. He will also be signing copies of his book for all attendees.
Evening Plan
5:30pm – 6:00pm – Arrival and Networking (food & beverages will be provided)
6:00pm – 6:10pm – Welcome and Introductions
6:10pm – 7:00pm – Panel Discussion
7:15pm – 7:30pm – Book distribution and signing, networking and depart
Panelists:
Parul Bhandari – CEO of CustomerXSuccess and Founder of South Asian Success
Kimberly Renee Knowles – Higher Education Retention Officer at Upswing.io
Rod Cherkas – CEO of HelloCCO and Author of REACH and The Chief Customer Officer Playbook
Shout out to our Sponsors:
Melo Associates: Leading Customer Success and Professional Services Recruitment (www.meloassociates.com)
Rod Cherkas, CEO of the strategy consulting firm Hello CCO and bestselling author of The Chief Customer Officer Playbook. (https://rodcherkas.com/)
Space Sponsor – TeamWorking by Tech Nexus
Born out of TechNexus Venture Collaborative, this is where the firms that are ready to scale find a home and grow. Be a part of the most connected community of entrepreneurs, innovators, executives and teams in Chicago. TeamWorking is a flexible space that grows with you, without long-term obligations and has 100,000+ square feet of suites, offices, shared workspaces, and meeting space for up to 175 people.Additional amenities include: 2 rooftop terraces, a fitness center and private shower rooms, a podcast studio and full editing suite, free printing, a business address, secure mail rooms, 7 stocked kitchens, wellness rooms, and private lactation rooms.For more information, visit us at teamworking.vc or email us at [email protected]