How do you handle the growing pains of a fast-growing company? As Definitive Healthcare grew over the last three years, their Customer Experience team had to expand by over 300%. This type of rapid growth raised many challenges and learning opportunities for the company and individuals. Hear firsthand from Allastair Meffen, VP, Customer Experience, to learn about their fast-track journey.
He’ll share lessons learned along the way, including how to:
- Manage expectations up and down the chain of command
- Establish a clear understanding of what effective communication looks like
- Streamline processes and manage technology implementations
- Operating Customer Success in current economic climate
Speaker: Allastair Meffen
Allastair Meffen is the VP, Customer Experience at Definitive Healthcare. He leads an award-winning customer experience team comprised of 100 employees. In his role, Allastair works closely the leadership team to drive value within Definitive’s customer base. Since joining Definitive, Allastair has helped the customer success team grow from 18 to 100 employees. Previously, Allastair spent 12 years at Imprivata, where he wore many hats across sales engineering, support and ultimately finding Customer Success.
AGENDA
5:00 PM – Welcome & Introductory Breakout Session
5:20 PM – CX Growing Pains – Speaker Allastair Meffen + Q&A
5:50 PM – Small Group Discussions
6:10 PM – Close of event
Come learn, share, and network with us as we celebrate Spring 2023.