IMPORTANT TO KNOW
All registrants must register via Eventbrite with their full name and email. The Eventbrite emails will take you directly to the event. Please save it and put it on your calendar!
EVENT OVERVIEW
We are excited to announce Ed Powers, an Executive and Thought Leader in Customer Success, recognized in the Top 100 Customer Success Strategist Leading Breakthroughs as our speaker for this event!
Why do some organizations excel while others stagnate? The secret is continuous improvement. In fact, companies that do it grow revenue and profit twice as fast as those that don’t. Join us to learn how to constantly increase your NRR while growing Customer Success team productivity at the same time. In this highly interactive session, you’ll learn how to apply a proven, systematic approach that delivers measurable, dramatic, and sustainable results.
Ed Powers has been working in Customer Success and improving customer experiences for the past nine years, both as consultant and practitioner. He helps organizations make breakthrough improvements in customer loyalty by addressing why customers leave—and why they stay. His specialties include neuroeconomics, analytics, and continuous improvement.
Mr. Powers has over 27 years of senior leadership experience in operations, management consulting, quality, sales and marketing. He most recently served as VP Client Success for InteliSecure, a managed data protection company. Prior to that he served as VP Customer Success at simPRO, an Australian SaaS provider, helping to launch its U.S. customer operations.
Mr. Powers is a Prosci certified Change Management Practitioner, an ASQ certified Six Sigma Black Belt, and a former Examiner for the Colorado state and national Malcolm Baldrige National Quality Award. He and his family make their home in Fort Collins, Colorado.
AGENDA
• 5:30 PM CST- Introduction and Icebreaker Breakout Session
• 5:45PM CST – Systematically Improve Your Customer Success Performance
• 6:15PM CST – Q&A
• 6:30 PM CST – Close of Event
It’ll be a great event of learning + networking. We look forward to seeing you there!