Join your Customer Success Community at CuSP’s first virtual event!
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AGENDA
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6:00 – 6:15pm – Welcome + Introductions
6:15 – 7:15pm – The Ever-Evolving World of Customer Success Fireside Chat & Q+A
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EVENT OVERVIEW
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The Ever-Evolving World of Customer Success
The way Customer Success pivots and evolves constantly, from going remote to getting acquired, you likely find yourself playing catch up. We’ve all been there, and with Parul Bhandhari and Brian Study, our moderator Joe Huber will help answer some of your questions. We’ll talk about getting CS a seat at the table and how to cope with the ever-changing landscape while maintaining your work priorities.
Speakers:
Parul Bhandhari, Sr. Manager of Customer Success for VelocityEHS | Humantech
Parul leads a team of Customer Success Managers and CS Operations; who support customer onboarding, deployment and lifecycle for Humantech’s Industrial Ergonomics and Office Ergonomics software platforms. She also provides technology-related communications, customer-focused webinars and learning and manages updates for clients and internal customers. Parul received a Bachelor of Science degree in Biology from Kent State University and holds a Master of Science degree in Kinesiology from The Ohio State University as well as a Master of Business Administration degree from Emory University. She has achieved recognition as a Board Certified Professional Ergonomist. When she is not supporting her teams and customers, Parul enjoys running after with her toddler son, spending time with family and friends; and especially enjoys anything with a foodie focus!
Brian Study, Chief Customer Officer at Mattersight – NICE
Brian leads the Customer Success function for Mattersight – NICE, a behavioral analytics company whose mission is to help transform customer conversations to be more effective and effortless. He is responsible for ensuring customers achieve positive ROI on their investments with Mattersight, creating a consistently best-in-class experience for Mattersight’s customers, and ensuring our renewal rate and revenue retention rate remain high. Brian’s 25+ year career spans customer success roles in software and consulting. He holds a Bachelor of Science degree from the Wharton School of the University of Pennsylvania.
Moderator:
Joe Huber, Customer Community Strategist, Sprout Social and co-founder of the Chicago CS Podcast
Joe is one of the co-founders of the Chicago Customer Success Podcast. He is currently the Customer Community Strategist with Sprout Social. With a background in community management, communications, and social media, Joe has relentlessly built his career towards making the customer experience better. He graduated from Ball State University in 2008 with his Bachelor in Telecommunications and earned his Masters degree in Public Relations in 2014. If he’s not working on customer journeys he’s probably hanging out with his wife, Bliss, out camping, or working at his voice acting.