Join your Customer Success Community at CuSP’s second event!
AGENDA
5:15 – 6:15pm – Networking + welcome
6:15 – 7:00pm – Strategy: Why Should I Care? – Speaker Nicole Barker
7:00 – 7:30pm – Drink and connect with CS enthusiasts and practitioners
Food and beverages will be provided thanks to our food & beverage sponsor, Medpricer (medpricer.com).
Meetup space will be provided thanks to our space sponsor, seoClarity (seoclarity.net).
EVENT OVERVIEW
We are excited to announce Nicole Barker as our speaker for this event!
Strategy: Why Should I Care? Through this topic, Nicole will discuss why and how Customer Success team members should build a strategy to decrease churn and enhance the overall experience of the Customer. Creating an effective strategy that is unique to your individual customer(s) which will increase satisfaction and build loyalty.
Speaker: Nicole Barker, Senior Director of Customer Success, Medpricer
Nicole Barker is the Sr. Director of Customer Success at Medpricer, where she just recently celebrated her 1-year anniversary. Nicole has served in customer facing roles as a leader for over 15 years. She also has a clinical background with very relevant experience in healthcare and supply chain. She is committed to helping the Customer Success & Sourcing teams to better understand the voice of customer and the uniqueness of the healthcare market.